The Art of Giving Feedback — InsideSources
4 min readOct 30, 2019
The notion of providing customer feedback is as old as 1750 B.C. when a shipment of copper ore was received that was considered inadequate quality and late in delivery (akin to Woody Allen’s joke that life is full of misery and over too quickly). The complaint about the ore, as shared in the British Museum, was inscribed on a clay tablet.